Shipping Policy — Candle Keeps Co.
At Candle Keeps Co., we strive to get your orders to you quickly and safely. Please review our shipping guidelines below.
1. Processing Time
Standard processing: 3–5 business days
Holiday season processing: 5–7 business days
Orders are shipped via USPS or UPS, and tracking information is provided with each shipment.
Note: Candle Keeps Co. is not responsible for lost, stolen, or damaged packages, but we will assist in filing carrier claims.
2. Local Pickup Policy (Ocala, FL)
Local pickup is available for Ocala, Florida customers.
Pickup orders are ready within 3–5 business days.
Customers will receive an email with:
Pickup address
Available pickup times
Confirmation instructions
Important: Please bring your order confirmation email when picking up your items.
3. Holiday Ordering & Shipping Policy
Holiday Deadlines
Standard Shipping: Order by December 10
Priority Shipping: Order by December 15
Seasonal Processing Time
Orders placed in November–December may require 5–7 business days to process.
Complimentary Holiday Add-ons
Free gift wrapping
Handwritten note (upon request at checkout)
Holiday Carrier Delays
Delays may occur due to USPS/UPS. Please order early to ensure delivery in time for the holidays.
Holiday Local Pickup
Local pickup remains available for Ocala, FL, with a 3–5 business day readiness.