Returns & Refunds Policy

At Candle Keeps Co., your satisfaction is important to us. Because our products are personal care items, we accept returns only for items that arrive damaged or defective.

All issues must be reported within 7 days of delivery and must include:

• Clear photos of the damaged or defective item

• Your order number

Non-Returnable Items

We cannot accept returns or exchanges on:
• Opened or used products
• Customized or special-order items
• Sale or clearance products

Refunds

If your return request is approved:

• Refunds will be issued to the original payment method

• Processing typically takes 5–7 business days

• Depending on your bank or payment provider, additional time may be required for the refund to appear in your account